Faqs

How can I track my order?
Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address, will be all you need to track your order. You can track your order by calling 968 9514 4277 / 91000050.

How long will it take to receive my order?
All orders are shipped within 3 to 8 business days of placing an order. The date you receive your order will depend on the shipping method you select. customer will receive shipping track details.

The following shipping methods are currently available:
Shipping method Delivery time from date shipped
Standard 3 business days

Can I place an international order?
Yes, you can place International Orders

How can I return/exchange my order?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier.

Is it safe to shop online at shoepalace.om?
shoepalace.om is proud to offer our customers a fully secure shopping environment. shoepalace.om is a "Verisign Secured" site, meaning that all credit card and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.

What payment methods do you accept?
We accept the following payment methods:

Visa
MasterCard
American Express
Discover

IIMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.